September 23, 2024
BPO
Cost Savings
Strategic outsourcing eliminates the distraction of high-volume, routine tasks like helpdesk support or accounting. This allows your expensive, skilled internal employees to focus exclusively on revenue-generating work and strategic business development. By defining clear service level agreements (SLAs), you ensure system stability while maximizing your team's value.
The key is knowing what to outsource and what to keep in-house. Outsource the repeatable, high-volume work: tier-1 helpdesk support, bookkeeping, data entry, customer service for common questions. Keep the strategic work internal: system architecture decisions, vendor negotiations, process design, and anything that gives you competitive advantage. Done right, outsourcing isn't about cutting corners—it's about deploying your best people where they create the most value.
December 9, 2024
Strategy
Process
Most businesses approach outsourcing wrong—they see it as a way to cut costs. The real power of strategic outsourcing is bandwidth creation. When you eliminate high-volume, routine work like Tier 1 help desk tickets, payroll processing, or monthly bookkeeping reconciliation, you're not just saving money. You're freeing your expensive, skilled internal team to focus exclusively on work that generates revenue: closing deals, developing products, optimizing operations, and building strategic partnerships.
The key to successful outsourcing is crystal-clear definition of two things: scope of work (exactly what leaves your building) and Service Level Agreements (SLAs) that guarantee quality and response times. Vague handoffs kill outsourcing initiatives. When you define success metrics upfront—like "95% of help desk tickets resolved within 4 hours" or "monthly books closed within 5 business days"—you maintain control and accountability. Done right, outsourcing becomes a capability multiplier, not a cost-cutting exercise that sacrifices quality.
